Frequently Asked Questions - F.A.Q.


My customer account

How do I create a customer account?

Where can I find my invoices?

How do I create or modify a delivery or billing address?

I have two customer accounts

I want to change my password

I've forgotten my password or username

Where can I change my personal data?

How can I log out of my customer area?

I want to deactivate/delete my customer account

I'm having problems connecting to my customer area




My order

I have a technical question about a product?

How do I complete, modify or cancel my order?

How can I track my order?

I would like to consult my order history




Payment & Invoicing

My online payment has been refused. What should I do?

Would you like to send me an invoice?

Validate a quote



Collection & Delivery

What delivery methods are available?

What's the difference between a delivery address and a billing address?




Returns & after-sales service

I would like to return my item (incomplete, defective, broken). How do I do this?

How will I be reimbursed?




And don't hesitate to contact our team, who will be delighted to help you by phone 02038 087 274

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Free immediate call-back

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